Returns
Last updated: 21.01.26
At Pressed, we want you to be happy with your purchase. This policy explains how returns and refunds work, and how your rights are protected under New Zealand law.
Consumer Guarantees Act (New Zealand)
If you purchased from us in New Zealand, your order is covered by the Consumer Guarantees Act 1993 (CGA).
Under the CGA, you are entitled to a remedy if a product is:
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Faulty
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Not of acceptable quality
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Not as described
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Not fit for purpose
These rights cannot be excluded or limited.
Faulty or incorrect items
If your item is faulty, damaged, or incorrect, please contact us as soon as possible.
You may be entitled to:
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A replacement
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A repair
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A refund
depending on the issue.
We’ll cover any reasonable return shipping costs for faulty or incorrect items.
Change of mind
If you change your mind, we may offer a refund or exchange at our discretion, provided that:
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The item is unused and in original condition
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It is returned within 14 days of delivery
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The original packaging is intact
Please note:
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Return shipping costs for change-of-mind returns are the responsibility of the customer
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Shipping fees are non-refundable
For hygiene and safety reasons, used products cannot be returned unless they are faulty.
How to request a return
To request a return, please email us with:
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Your order number
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A brief description of the issue
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Photos (if the item is faulty or damaged)
Email: info@pressedspray.com
We’ll guide you through the next steps.
Refunds
Once your return is received and approved:
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Refunds will be issued to the original payment method
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Processing times may vary depending on your payment provider
Shipping delays or lost parcels
If your order is delayed or goes missing in transit, please contact us and we’ll help resolve it as quickly as possible.
Contact us
If you have any questions about returns or your rights under New Zealand law, you can reach us at:
Email: info@pressedspray.com
Location: New Zealand